At Stevie Wash ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "App"). By accessing or using the App, you agree to the collection and use of your information in accordance with this Policy.

If you do not agree with any part of this Privacy Policy, please do not use our App.

1. Information We Collect

We collect several types of information to provide and improve our services effectively:

a. Personal Information

When you register an account or use the App, we may collect personal details including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Profile picture (if provided)
  • Payment information (e.g., wallet top-ups)
  • Location data (when permitted)

This information helps us verify your identity, process payments, and connect you with appropriate washers and wash stations.

b. Usage Data

We automatically collect data about your interactions with the App, such as:

Device information (type, operating system, IP address)

Log information (access times, pages viewed, features used)

Cookies and similar tracking technologies to improve App performance

c. Location Data

With your permission, we may access precise or approximate location information to offer you nearby washing services and improve user experience. You can disable location services anytime in your device settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain the App and services
  • To verify your identity and manage your account
  • To process payments securely through our wallet and points system
  • To connect you with third-party washers and wash stations based on your location and preferences
  • To communicate with you regarding your account, transactions, or support inquiries
  • To send you important updates, service announcements, and marketing communications (with your consent)
  • To improve the App’s features, security, and performance
  • To detect and prevent fraudulent or unauthorized activities
  • To comply with legal obligations and enforce our Terms and Conditions

3. Sharing Your Information

We respect your privacy and will never sell your personal data to third parties. However, we may share your information in the following cases:

a. Service Providers and Partners

We work with trusted third-party service providers who assist us in operating the App, such as payment processors, cloud hosting, and customer support. These parties are authorized to use your information only as necessary to provide these services.

b. Third-Party Washers and Stations

To fulfill your laundry service requests, we share relevant information (such as your service selection and location) with third-party washers and wash stations. These providers have their own privacy practices which you should review.

c. Legal Compliance and Protection

We may disclose your information if required by law, court order, or government request. We also share information to protect our rights, safety, or property, or that of other users.

4. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal data from unauthorized access, use, or disclosure. Our security measures include encryption, secure servers, and access controls.

However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

5. Your Choices and Rights

You have rights regarding your personal data, including:

  • Access and Correction: You can review and update your account information at any time through the App.
  • Data Deletion: You may request deletion of your account and personal data, subject to our retention policies and legal obligations.
  • Opt-out of Marketing: You can unsubscribe from promotional emails or push notifications anytime through settings or by contacting us.
  • Location Controls: You can disable location access in your device settings. Note that this may affect some App features.

To exercise any of these rights, please contact us at support@steviewash.com.

6. Data Retention

We retain your personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes.

When data is no longer needed, we securely delete or anonymize it.

7. Cookies and Tracking Technologies

Our App uses cookies and similar technologies to enhance user experience, analyze usage, and deliver personalized content.

You can manage cookie preferences through your device or browser settings. Disabling cookies may limit some functionalities.

8. Children’s Privacy

The App is intended for users aged 18 or older. We do not knowingly collect personal information from children under 18. If we learn that we have collected data from a child under 18, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be processed and stored in servers located in Singapore or other countries where our service providers operate.

By using the App, you consent to the transfer of your data across international borders, in compliance with applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the updated version on the App and update the “Last updated” date.

Your continued use of the App after changes indicates your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: support@steviewash.com
Address: Stevie Wash, Singapore

We will respond to your inquiries promptly and work to resolve your concerns.

Thank you for trusting Stevie Wash with your laundry care needs. We are committed to protecting your privacy and providing a secure, convenient service.